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Formal notice (mise en demeure)

When a premium goes unpaid, a broker can issue a formal notice (mise en demeure) to the policyholder: a legally-recognised demand for payment, delivered as an electronic registered letter. It is the formal step that typically precedes suspending or cancelling a contract for non-payment.

A formal notice is a manual action a broker takes from the policy—it is not sent automatically as part of unpaid-invoice handling. It is available only on products where formal notice has been enabled, and only to users with permission to generate one.

How it works​

  1. Generate the notice

    Korint generates the formal-notice document for the policy from the product's template.

  2. Send as registered mail

    The document is sent as an eIDAS-qualified electronic registered letter (lettre recommandée électronique) through a registered-mail provider, which returns proof of delivery, acceptance or refusal.

  3. Record and track

    Korint records the notice as a notification on the policy and tracks its outcome—sent, accepted, refused, or not collected—as the provider reports it back.

When it's available​

Formal notice is configured per product: the product must have registered mail enabled, with a sender and letter content set up, for the action to appear. Because it carries legal weight and a cost, it is a deliberate, permission-gated step rather than an automatic one.