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Every document attached to a claim is analysed automatically before it reaches a claims manager. This page explains what that analysis looks for, how to read the score and verdicts, and how the short AI summary at the top of each claim is produced.

What happens to each document

Every supporting document runs through the same automated pipeline. Each document is analysed on its own, so a single altered payslip is never hidden by clean documents around it.
1

Uploaded

The claimant attaches the document to the claim.
2

Classified

AI identifies the document type: payslip, IBAN, ID card, and so on.
3

Data extracted

Key fields are read from the document: amounts, dates, names, identifiers.
4

Fraud analysis

The checks below run on the file and its extracted fields, producing a score and a verdict.
5

Result forwarded

Once the verdict is final, it is sent to the insurer alongside the document.

The signals it looks for

Findings combine the analysis provider’s verdict with in-house checks across three layers: the document’s content and identity fields, its digital history, and the pixels of the image itself.
CheckLayerWhat it looks for
MRZ reconciliationIdentity documentsOn an ID card or passport, decodes the machine-readable zone and compares it to the printed face: document number, expiry date, birth date. A mismatch is conclusive tampering.
Field validationContentChecks extracted values against their own rules, e.g. an IBAN that fails its mod-97 control key.
Company registryContentReconciles a SIREN/SIRET against the official registry to confirm the named company exists and matches.
Date consistencyContentCross-checks dates within and across documents, e.g. a footer timestamp earlier than the transaction it describes.
Digital historyMetadataFile created, modified, or produced by editing software after the date it should have been issued.
OCR glyph geometryPixel tamperingRe-typed text: a word whose letter spacing, baseline, or character size no longer matches the rest of the line.
Noise residual (PRNU)Pixel tamperingInserted content: an area missing the faint, uniform sensor and paper grain present everywhere else on the page.
Background continuityPixel tamperingErased or painted-over fields: a flat patch of uniform colour sitting inside a block of text.

The score and the verdict

Each document gets a score from 0 to 100, where higher means more suspicious. The score maps to one of three verdicts you see on every document row.

Clean

No meaningful signal. The document looks consistent and untouched.

Review needed

One or more signals worth a human look before deciding. Not a conclusion.

Fraud suspected

Strong evidence of tampering or a major inconsistency in the document.

Your verdict comes first

The automated verdict is a starting point, never the final word. On any document you can set Clean, Review needed, or Fraud yourself and add a note. Your verdict overrides the automated one everywhere it is shown, and the claim summary updates to reflect it.

The AI summary

At the top of each claim, a few short bullets restate the document findings so you can triage at a glance. Each bullet links to the document it refers to.
It only restates, it never invents. The summary is generated strictly from the findings already on the documents. It adds no conclusion, figure, or recommendation of its own. The per-document analysis remains the source of truth.
When you override an automated verdict, the summary notes that one or more verdicts were modified by a manager.

On the roadmap

Today’s checks score each document on its own. The next step is claim-wide reasoning that cross-references documents against each other and against the outside world. Directions we are building toward (subject to change):
DirectionStatusQuestion it answers
Cross-document date coherenceNextDo the dates across every document in the claim tell one consistent story?
Geographic plausibilityNextAre the distances between the declared locations realistic for the incident described?
Amount coherenceNextDo the amounts reconcile across invoices, quotes, and the declared loss?
Identity reconciliationExploringName, date of birth, address, and IBAN holder agree across the ID, RIB, payslip, and claim form.
Reused-document detectionExploringThe same receipt, photo, or PDF submitted across several claims, or a reused template.
Incident corroborationExploringCross-check the declared date and place against external data: weather, events, registries.