Skip to main content

Invoice customization

An invoice’s look and feel are fully customizable during the integration process on the Korint platform. The available data will be what is available in the Invoice object.

Configuring billing at a policy level

The configurable options for billing customers are:
  • frequency: bill clients at regular intervals, ranging from one week to one year.
  • timing: bill clients in advance or in arrear.
  • early payment: choose how many billing periods a customer should pay at contract signature. Can range from none to the entire year.
These options are editable at a policy level, so different policies for the same product can be billed completely differently.

Billing cycles

For the time being, billing is only supported on signature dates, renewal dates, and more specifically the 1st of month for monthly and yearly frequencies, and on Mondays for weekly frequencies. Here is an example of a policy configured to be billed monthly, with 2 months of early payment, and its contract lasts one year:
  • 29/03/25: signature of the new business. An invoice is created on 29/03/25, it covers 29/03/25 - 31/05/25.
  • 01/06/25: an invoice is automatically created on the 1st of month, it covers 01/06/25-30/06/25. …
  • 01/03/26: an invoice is automatically created on the 1st of month, it covers 01/03/26 - 29/03/26. If the policy renews, a new invoice will be created on the 29/03/26, covering 29/03/26 - 31/03/26: early payment is no longer in effect, since this is not a new contract.

Configuring billing at a product level

For each product, a default billing configuration and a list of available billing configurations can be specified, limiting the possible choices for policies of that product. The different configurations can result in additional fees. For example, a product might define the following possible configurations:
  • in advance billing, yearly
  • in advance billing, monthly, with an additional 2% fee
and select the monthly billing as the default configuration. In that case, any policy will automatically be configured to be billed monthly.

Prorations

By default, proration is active for any insurance product, meaning the customer is charged a percentage of the full cost based on the actual start and end dates of the contract, and based on the actual dates of any pricing modification. This behavior can be modified for each invoice line item: for example, you can decide to prorate policy premium but always pay the same monthly amount for management fees.

How prorations work

For example, if a customer is to be billed monthly 100€ and their contract starts in the middle of the month, they will only be billed 50€ for the first month and then 100€ for subsequent months. Similarly if a customers upgrades their coverage in the middle of a month and thus their monthly premium increases from 100€ to 200€, they will only be charged 150€ for that month. For example, if a customer signs a MTA on 15 November 2025 which changes the monthly premium from 100€ to 200€, with proration active the premiums for each month will be as such:
MonthPremium
October 2025100€
November 2025150€
December 2025200€
If proration is turned off, then the premium for the month will be the most recent one:
MonthPremium
October 2025100€
November 2025200€
December 2025200€
Proration ensures that customers are billed in the most accurate way possible, but can result in confusing invoice amounts, especially when paired with reconciliations.

Specifying proration for different items

Proration can be turned on or off for different invoice items. For example, for a product with policy premium and an additional fee, we can turn proration on for the premium and turn it off for the additional fee. For example, a customer pays 100€ a month - 80€ of premium, and 20€ of additional fees. For example, if a customer signs a MTA on 15 November 2025 which changes the monthly premium from 80 to 180€, and the customer is billed in advance, then with proration active the customer will be invoiced each month:
MonthTotal invoiced
October 2025100€ - 80€ premium and 20€ fee
November 2025100€ - 80€ premium and 20€ fee
December 2025250€ - 180€ premium and 20€ fee, plus reconciliation 50€ premium